Building Mobile Experiences.
Frank Bentley, Edward Barrett. MIT Press. 2012.

Mobile User Research: A Practical Guide (Synthesis Lectures on Mobile and Pervasive Computing)

Mobile User Research: A Practical Guide. Sunny Consolvo, Frank Bentley, Eric Hekler, and Sayali Phatak. Morgan and Claypool. 2017.



Prototypes, Platforms and Protocols: Identifying Common Issues with Remote, Unmoderated Studies and their Impact on Research Participants. Steven Schirra, Sasha Volkov, Shraddhaa Narasimha, Frank Bentley. Extended Abstracts of the 41st Annual ACM Conference on Human Factors in Computing Systems (CHI 2023).

Exploring the future of design tooling: The role of artificial intelligence in tools for user experience professionals. Tiffany Knearem, Mohammed Khwaja, Yuling Gao, Frank Bentley, Clara Kliman-Silver. Extended Abstracts of the 41st Annual ACM Conference on Human Factors in Computing Systems (CHI 2023).

The Impact of Shapes: A Case Study Exploring How Different Shapes for Dialog Designs Change User Perceptions and Expectations. Xinghui (Erica) Yan , Julia Feldman, Frank Bentley, Mohammed Khwaja, Michael Gilbert. Extended Abstracts of the 41st Annual ACM Conference on Human Factors in Computing Systems (CHI 2023).


Ubiquitous News Experienced Alone: Interviews with Americans and their Devices. Danielle Lottridge, Katie Quehl, Frank Bentley, Max Silverman, Melissa Ong, Michael Dickard, Brooke White, Ethan Plaut. Proceedings of the ACM on Human-Computer Interaction, 6(CSCW1), 1-29.


Exploring Email-Prompted Information Needs. Joey Chiao-Yin Hsiao and Frank Bentley. Proc. ACM Hum.-Comput. Interact. 5, CSCW2, Article 474 (October 2021).

Evaluating Mobile Visualizations. Frank Bentley, Eun Kyoung Choe, Lena Mamykina, John Stasko, Pourang Irani. Chapter in Mobile Data Visualization, Chapman and Hall/CRC. 2021.

Characterizing Glanceable Visualizations: From Perception to Behavior Change. Tanja Blascheck, Frank Bentley, Eun Kyoung Choe, Tom Horak, Petra Isenberg. Chapter in Mobile Data Visualization, Chapman and Hall/CRC. 2021.


Rethinking Consumer Email: The Research Process for Yahoo Mail 6. Frank Bentley, Josh Jacobson, Charlotte Sperling, Shiv Shankar, Chris Royer, Ian McCarthy. Case Study. CHI 2020 Extended Abstracts.

Exploring the Quality, Efficiency, and Representative Nature of Responses Across Multiple Survey Panels. Frank Bentley, Kathleen O’Neill, Katie Quehl, Danielle Lottridge. Proceedings of CHI 2020.


Understanding Online News Behaviors. Frank Bentley, Katie Quehl, Jordan Wirfs-Brock, Melissa Bica. Proceedings of CHI 2019.

Understanding Mass-Market Mobile TV Behaviors in the Streaming Era. Frank Bentley, Danielle Lottridge. Proceedings of CHI 2019.

Music, Search, and IoT: How People (Really) Use Voice Assistants. Tawfiq Ammari, Jofish Kaye, Janice Tsai, Frank Bentley. ACM TOCHI.

Exploring Online Video Watching Behaviors. Frank Bentley, Max Silverman, Melissa Bica. Accepted ACM TVX 2019.


Understanding the Long-Term Use of Smart Speaker Assistants. Frank Bentley, Chris LuVogt, Max Silverman, Rushani Wirasinghe, Brooke White, Danielle Lottridge. Proc ACM Interact. Mob. Wearable Ubiquitous Technol. 2, 3 Article 91 (September 2018), 24 pages. (Presented at Ubicomp 2018)

Let’s Hate Together: How People Share News in Messaging, Social, and Public Networks. Danielle Lottridge, Frank Bentley. In Proceedings of CHI 2018.

Panel: Voice Assistants, UX Design and Research. Joseph ‘Jofish’ Kaye, Joel Fischer, Jason Hong, Frank R. Bentley, Cosmin Munteanu, Alexis Hiniker, Janice Y. Tsai, and Tawfiq Ammari. In Extended Abstracts of CHI 2018.

Losing the Power of Defaults: Exploring Changing Patterns in Enabling Mobile Notifications. Frank Bentley. UbiTtention 2018: 3rd International Workshop on Smart & Ambient Notification and Attention Management at Ubicomp 2018.

Collaborative Live Media Curation: Shared Context for Participation in Online Learning. William A. Hamilton, Nic Lupfer, Nicolas Botello, Tyler Tesch, Alex Stacy, Jeremy Merrill, Blake Williford, Frank R. Bentley, Andruid Kerne. In Proceedings of CHI 2018.

“It’s Kind of Boring Looking at Just the Face”: How Teens Multitask During Mobile Videochat. Minhyang (Mia) Suh, Frank Bentley, and Danielle Lottridge. Proceedings of the ACM: Human-Computer Interaction (PACMHCI). 2, CSCW, Article 167 (November), 23 pages.


SearchMessenger: Exploring the Use of Search and Card Sharing in a Messaging Application. Frank Bentley, Tejas Peesapati. In Proceedings of CSCW 2017.

“If a person is emailing you, it just doesn’t make sense”: Exploring Changing Consumer Behaviors in Email. Frank Bentley, Nediyana Daskalova, Nazanin Andalibi. In Proceedings of CHI 2017.

Comparing the Reliability of Amazon Mechanical Turk and Survey Monkey to Traditional Market Research Surveys. Frank Bentley, Nediyana Daskalova, Brooke White. In CHI 2017 EA (Case Study).

It’s All About Coupons: Exploring Coupon Use Behaviors in Email. Nediyana Daskalova, Frank Bentley, Nazanin Andalibi. In CHI 2017 EA (Case Study).

Understanding Secondary Content Practices for Television Viewing. Frank Bentley. In Proceedings of ACM TVX 2017.

Third Wave Livestreaming: Teens’ Long Form Selfie. Danielle Lottridge, Frank Bentley, Matt Wheeler, Jason Lee, Janet Cheung, Katherine Ong, Cristy Rowley. In Proceedings of Mobile HCI 2017.

Exploring the Use of Multi-Channel Topic-Based Mobile Messaging in Romantic Relationships. Nazanin Andalibi, Frank Bentley, Katie O’Donnell Quehl. Proceedings of the ACM: Human Computer Interaction (PACM). November, 2017. To be presented at CSCW 2018.


“I thought she would like to read it”: Exploring Sharing Behaviors in the Context of Declining Mobile Web Use. Frank Bentley, Tejas Peesapati, Karen Church. In Proceedings of CHI 2016.

On-Demand Biometrics: Studying Cross-Device Login. Christian Holz, Frank Bentley. In Proceedings of CHI 2016.

The 32 Days of Christmas: Understanding Temporal Intent in Image Search Queries. Frank Bentley, Jofish Kaye, David Ayman Shamma, John Alexis Guerra-Gomez. In Proceedings of CHI 2016.

Embedding User Understanding in the Corporate Culture: UX Research and Accessibility at Yahoo. Maria Stone, Frank Bentley, Brooke White, Mike Shebanek. In Extended Abstracts of CHI 2016, Case Study.

Weather-in-a-Box: Exploring Physical Representations of Internet Information. Frank Bentley and Cheng Xu. CHI 2016 Workshop on Attending to Objects as Outcomes of Design Research.

Ephemeral Photowork: Understanding the Mobile Social Photography Ecosystem. Barry Brown, Frank Bentley, Saeideh Bakhshi, David A. Shamma. Proceedings of the International Conference on Web and Social Media (ICWSM) 2016.

Understanding Video Rewatching Experiences. Frank Bentley, Janet Murray. Proceedings of ACM TVX 2016.


The Composition and Use of Modern Mobile Phonebooks. Frank Bentley, Ying-Yu Chen. In Proceedings of CHI 2015.

Reducing the Stress of Coordination: Sharing Travel Time Information Between Contacts on Mobile Phones. Frank Bentley, Ying-Yu Chen, Christian Holz. In Proceedings of CHI 2015.

“It’s kind of like an extra screen for my phone”: Understanding everyday uses of consumer smart watches. Steven Schirra and Frank Bentley. In Extended Abstracts of CHI 2015.

“I’m just on my phone and they’re watching TV”: Quantifying mobile device use while watching television. Christian Holz, Frank Bentley, Karen Church, Mitesh Patel. In Proceedings of ACM TVX 2015.

Conversations In, Through, and Around Media Objects. David Ayman Shamma, Barry Brown, Frank Bentley, Saeideh Bakhshi. CHI 2015 workshop on Between the Lines: Reevaluating the Online/Offline Binary.

Sharing (and Discussing) the Moment: The Conversations that Occur Around Shared Mobile Media. Ying-Yu Chen, Frank Bentley, Christian Holz, Cheng Xu. In Proceedings of Mobile HCI 2015.

Three Hours a Day: Understanding Current Teen Practices of Smartphone Application Use. Frank Bentley, Karen Church, Beverly Harrison, Kent Lyons, Matthew Rafalow. arXiv.


MyChannel: Exploring City-Based Multimedia News Presentations on the Living Room TV. Frank Bentley, Karolina Buchner, Jofish Kaye. In proceedings of TVx 2014.

Beyond the Bar: The places where location-based services are used in the city. Frank Bentley, Henriette Cramer, Jorg Muller. Pervasive and Ubiquitous Computing. 2014.

Together Alone: Motivations for Live-Tweeting a Television Series. Steven Schirra, Huan Sun, Frank Bentley. In Proceedings of CHI 2014.


Health Mashups: Presenting statistical patterns between wellbeing data and context in natural language to promote behavior change. Frank Bentley, Konrad Tollmar, Peter Stephenson, Laura Levy, Brian Jones, Scott Robertson, Ed Price, Richard Catrambone, Jeff Wilson. ACM Transactions on Computer-Human Interaction (TOCHI). Volume 20, Issue 5: November, 2013.

Designing From Data: A Case Study From the Health Mashups Service. Frank Bentley and Konrad Tollmar. MobileHCI workshop on Informing Future Design via Large-Scale Research Methods and Big Data. August 2013.

The power of mobile notifications to increase wellbeing logging behavior. Frank Bentley, Konrad Tollmar
CHI ’13 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 2013

Investigating the Place Categories Where Location-Based Services Are Used. Frank Bentley. GeoHCI Workshop at CHI 2013. April 2013.


An introduction to Research in the Large. Henriette Cramer, Mattias Rost, Frank Bentley. Introduction Article to Special Issue on ‘Research in the Large’ of the International Journal of Mobile Human-Computer Interaction. 2012.

Mobile Health Mashups: Making sense of multiple streams of wellbeing and contextual data for presentation on a mobile device. Konrad Tollmar, Frank Bentley, and Cristobal Viedma. Pervasive Health 2012. May 2012

Drawing the city: differing perceptions of the urban environment. Frank Bentley, Henriette Cramer, William Hamilton, Santosh Basapur
CHI ’12 Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems, 2012

StoryPlace.Me: the path from studying elder communication to a public location-based video service. Frank Bentley, Santosh Basapur
CHI EA ’12 CHI ’12 Extended Abstracts on Human Factors in Computing Systems, 2012 (Best Paper Nominee: Top 5% of accepted papers)

Personal Health Mashups: Mining significant observations from wellbeing data and context. CHI 2012 workshop on Personal Informatics in Practice: Improving Quality of Life Through Data. May, 2012.

Gluballoon: an unobtrusive and educational way to better understand one’s diabetes. Angelika Dohr, Jeff Engler, Frank Bentley, Richard Whalley
UbiComp ’12 Proceedings of the 2012 ACM Conference on Ubiquitous Computing, 2012

Research in the large 3.0: app stores, wide distribution, and big data in MobileHCI research. Benjamin Poppinga, Henriette Cramer, Matthias Böhmer, Alistair Morrison, Frank Bentley, Niels Henze, Mattias Rost, Florian Michahelles
MobileHCI ’12 Proceedings of the 14th international conference on Human-computer interaction with mobile devices and services companion, 2012


Promoting intergenerational communication through location-based asynchronous video communicationFrank R. Bentley, Santosh Basapur, Sujoy Kumar Chowdhury
UbiComp ’11 Proceedings of the 13th international conference on Ubiquitous computing, 2011

From the Small to the Large: Learnings from the deployment of Serendipitous Family Stories/ Frank Bentley, Santosh Basapur, and William Hamilton. Ubicomp 2011 Workshop on Research in the Large. September, 2011.

Reminiscing Through Location-based Asynchronous Video Communication. Frank Bentley, Santosh Basapur, and Sujoy Kumar Chowdhury. CHI 2011 Workshop on Bridging Practices, Theories, and Technologies to Support Reminiscence. May, 2011.


Contacts 3.0: bringing together research and design teams to reinvent the phonebook. Frank R. Bentley, JoEllen Kames, Rafiq Ahmed, Rhiannon Sterling Zivin, Lauren Schwendimann
CHI EA ’10 Proceedings of the 28th of the international conference extended abstracts on Human factors in computing systems, 2010

Involving Seniors in Ethnographic-style Work: Initial findings from a study on long-distance communication. Frank Bentley, Gunnar Harboe, and Pallavi Kaushik. CHI 2010 Workshop on Senior-Friendly Technologies: Interaction Design for the Elderly. April, 2010.

Serendipitous family stories: using findings from a study on family communication to share family history. Frank R. Bentley, Sujoy Kumar Chowdhury
Ubicomp ’10 Proceedings of the 12th ACM international conference adjunct papers on Ubiquitous computing, 2010


The Use of Mobile Social Presence. Frank Bentley, Crysta Metcalf. IEEE Pervasive Computing, vol. 8, no. 4, pp. 35-41, Oct.-Dec. 2009

TuVista: meeting the multimedia needs of mobile sports fans. Frank R. Bentley, Michael Groble
MM ’09 Proceedings of the 17th ACM international conference on Multimedia, 2009

Rapid Prototyping and Field Evaluation of Mobile Experiences. Frank Bentley and Crysta Metcalf. CHI 2009 Workshop on Mobile User Experience Research: Challenges, Methods & Tools. April, 2009.


Examining presence and lightweight messaging in a social television experience. Crysta Metcalf, Gunnar Harboe, Joe Tullio, Noel Massey, Guy Romano, Elaine M. Huang, Frank Bentley.
ACM Transactions on Multimedia Computing, Communications, and Applications (TOMCCAP), 2008

Location and activity sharing in everyday mobile communication. Frank R. Bentley, Crysta J. Metcalf.
CHI EA ’08 CHI ’08 extended abstracts on Human factors in computing systems, 2008

Ambient social tv: drawing people into a shared experience. Gunnar Harboe, Crysta J. Metcalf, Frank Bentley, Joe Tullio, Noel Massey, Guy Romano.
CHI ’08 Proceeding of the twenty-sixth annual SIGCHI conference on Human factors in computing systems, 2008


Sharing motion information with close family and friends. Frank R. Bentley, Crysta J. Metcalf.
CHI ’07 Proceedings of the SIGCHI conference on Human factors in computing systems, 2007

A time to glance: Studying the use of mobile ambient information. Frank Bentley, Joe Tullio, Crysta Metcalf, Drew Harry, Noel Massey. Pervasive 2007 Workshop on the Design and Evaluation of Ambient Information Systems. May, 2007.


Personal vs. commercial content: the similarities between consumer use of photos and music Frank Bentley, Crysta Metcalf, Gunnar Harboe
CHI ’06 Proceedings of the SIGCHI conference on Human Factors in computing systems, 2006

Ambient Mobile Communications. Frank Bentley, Pallavi Kaushik, Nitya Narasimhan, and Ambiga Dhiraj. CHI 2006 Workshop on Mobile Social Software. April, 2006.

Flexible Views: Annotating and finding context-tagged mobile content. Frank Bentley and Crysta Metcalf. Ubicomp 2006 workshop on Pervasive Image Capture and Sharing. September, 2006.


Beneficial and Disruptive Seams in Mobile Communications. Prashant Velagaleti and Frank Bentley. Ubicomp 2005 Workshop on The Spaces Inbetween. September, 2005.

Social Groups and Music Capital – Applying Theory and Research in Design. Crysta Metcalf, Frank Bentley, Gunnar Harboe, and Vivek Thakkar. Displayed at the first Ethnographic Praxis in Context (EPIC) conference, Redmond, Washington. November 2005.


Intelligent Multimedia Content Management on Mobile Devices. Bhavan Gandhi, Alfonso Martinez, Frank Bentley. IEEE International Conference on Multimedia and Expo. June, 2004.


Perceptive presence. Frank Bentley, Konrad Tollmar, David Demirdjian, Kimberle Koile, Trevor Darrell. Computer Graphics and Applications, IEEE , Volume: 23 Issue: 5 , Sept.-Oct. 2003. Page(s): 26 -36


Face-responsive interfaces: from direct manipulation to perceptive presence. Trevor Darrell, Konrad Tollmar, Frank Bentley, Neal Checka, Loius-Phillipe Morency, Ali Rahimi and Alice Oh (MIT AI Lab), UbiComp 2002 Proceedings


A Widget Based Architecture for Perceptive Presence. Frank Bentley. Master of Engineering Thesis, Massachusetts Institute of Technology. February 2003.

School Projects

Study on the Effects of Robotic Facial Features on Perceived Teachability. Frank Bentley, Hesky Fisher, Kailas Narendran and Michelle Peters. 15.301, Spring 2001.

Low Bandwidth Web Searching Using Categorization and Summarization. Frank Bentley and Georgi Peev. 6.829, Fall 2002.

Patents Issued

Predicting content consumption. Christian Holz, Frank Bentley, Ayman Farahat. US Patent 10,692,098

Method and apparatus for creating short video clips of important events. Frank Bentley, Rohit Bodas, Mike Groble. US Patent 10,878,849

Method and system for automatic generation of personalized applications. Frank Bentley, Kent Lyons, Christian Holz. US Patent 10,387,519

Methods and systems for determining query date ranges. Frank Bentley, Joseph Kaye, David Shamma, John Gomez. US Patent 10,331,752

Method and apparatus for creating short video clips of important events. Frank Bentley, Rohit Bodas, Mike Groble. US Patent 9,646,648

Method and apparatus for acquiring content-based capital via a sharing technology. Crysta Metcalf, Frank Bentley. US Patent 9,305,087

Multimedia device for providing access to media content. Frank Bentley, Gunnar Harboe, Crysta Metcalf, Guy Romano, Vivek Thakkar. US Patent 8,560,553

Method and system for generating a play tree for selecting and playing media content. Gunnar Harboe, Frank Bentley, Crysta Metcalf, Vivek Thakkar. Patent Number 7,685,154

Display Screen with Graphical User Interface. Frank Bentley. Patent Number D707,696

Multimedia device for providing access to media content Frank R. Bentley, Gunnar F. Harboe, Crysta J. Metcalf, Guy G. Romano, Vivek V. Thakkar. U.S. Patent No. 8,560,553. 15 Oct. 2013.